Can't find what your looking for? Send us an e-mail.

Bouncewear

Yes! Orders from &#x20AC;100 ship for free to Belgium, the Netherlands, Luxembourg, France, Germany and Spain, and orders from &#xA3;100 to the United Kingdom.Note: We ship orders out of our stores so depending on which country your order will be shipped from (Belgium/France/Luxembourg/UK/Spain/Germany), other shipping rates may apply.<hr>Some items never ship for free.All shipping rates can be found <a href="https://support.bouncewear.com/en-US/how-are-shipping-rates-determined-4735328">here</a>.

Yes! Orders from €100 ship for free to Belgium, the Netherlands, Luxembourg, France, Germany and Spain, and orders from £100 to the United Kingdom. Note: We ship orders out of our stores so depending on which country your order will be shipped from (

Do you offer free shipping?

Shipping

Shipping rates and Customs fees

Do I have to register to buy online?

How to create an account?

How to change account details?

How do I reset my account password?

How do I delete my account?

Your account

I made a mistake. Can I change my order?

What payment methods do you accept?

I never received a confirmation email. What should I do?

Can the delivery and billing addresses be different?

Cancellations of suspicious orders

I need an invoice

Can I still change or cancel my order?

Your order

How can I return?

Can I return my order in a Bouncewear store?

What is the return policy?

Who covers return shipping?

When will I get my refund?

I want to exchange for another size or product

I’ve sent my return. What happens now?

Returns

Orders and Returns

Can I use my gift voucher online?

Can I use more than one discount code?

Everything about gift cards

Discounts

What shipping carrier is being used?

Can I have my order shipped to a store or pick-up location?

Do you ship outside of Europe?

Can I pick up my order in a store?

General info

How long will it take to receive my order?

How do I track my order?

My order was never delivered, what do I do?

How to file a claim for a missing or lost package?

Tracking my order

How are shipping rates determined?

VAT, duties and international import taxes

Bouncewear - Your basketball specialty store

I have a question about teamwear or a job

About us

Terms of service

Right of withdrawal

Terms and conditions

Can I check if a product is available in a certain store?

Will a product be back in stock? Can I reserve something?

How do releases work at Bouncewear?

Product info

What personal information do we collect?

How do we use your personal information?

Who we share your data with?

What are your rights regarding your personal information?

Contact us

Privacy Policy

How long do I have product warranty instore?

How long do I have product warranty online?

Warranty

What is my correct size?

Sizing charts

General

Unlock Exclusive Bounce Rewards with Bouncewear!

Why join?

Membership Tiers

Join the BOUNCEclub

Welcome to the BOUNCEclub

What is the Bouncewear Membership Program?

How do I join the Bouncewear Membership Program?

Are there different levels within the membership program?

What are the benefits of higher-tier membership levels?

Is there a mobile app for the Bouncewear Membership Program?

General Info

How do I earn Bounce Points?

Can I earn points on sale items?

What if I forget to provide my membership information at the time of purchase?

Earning Points

How can I check my points balance?

Do my points expire?

What if I return an item?

Can I share my points with friends or family?

How do I update my account information?

Managing your Points

How do I redeem my points?

What can I redeem my points for?

Can I combine my points with other promotions or discounts?

Can I use my membership points on online purchases?

Redeeming Points

How will I know about special promotions and offers?

How can I provide feedback about the Bouncewear Membership Program?

Communication and Support

BOUNCEclub FAQ

Terms and Conditions

BOUNCEclub Disclaimer

Terms & Conditions

Bouncewear Referral Program

Bouncewear Membership

Do you offer free shipping?Updated 8 days ago