All articles
Managing your Points
How can I check my points balance?
You can check your points balance by logging into your account on our website or using our mobile app.
Do my points expire?
Your points expire when there has been no points activity on your account (earning or redeeming) for 2 years. You will get an email reminder before your points expire, so you can still use them.
What if I return an item?
If you return an item, the points earned from that purchase will be deducted from your account. If you used points to make the purchase, those points will be refunded to your account.
Can I share my points with friends or family?
Points are non-transferable and can only be used by the account holder.
How do I update my account information?
Log in to your account on our website to update your details. Step by step: see How to change account details?