Your order
I made a mistake. Can I change my order?
We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at [email protected]. Please be sure to include:. We will be sure to let you know, as qui
What payment methods do you accept?
You can pay with Visa, Mastercard, Maestro, Bancontact, KBC/CBC Payment Button, iDEAL, PayPal, Apple Pay, Google Pay, Klarna and a Bouncewear gift card. At checkout you see which methods are available in your country.
I never received a confirmation email. What should I do?
If you haven't received an order confirmation email, it is likely the result of one or two things:. If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirma
Can the delivery and billing addresses be different?
Yes, you can. During checkout, uncheck the box 'Same as shipping address' and click up 'Use a different billing address'. Now you can enter your billing address.
Cancellations of suspicious orders
Our products are reserved for real clients. Bouncewear has the right to cancel all orders with suspicious or bot-behaviour. A refund will be processed immediately with the cancellation. We cannot estimate when your refund will be back into your accou
I need an invoice
Every order comes with an order confirmation by email. Need an invoice in your company’s name, with a VAT number? That’s available on request: email [email protected] with your order number, company name, address and VAT number. You will receive
Can I still change or cancel my order?
As long as your order hasn’t shipped, we can change your address, a size or an item, or cancel the order. Email your order number to [email protected] as soon as possible. Orders placed before 12 noon usually ship the same day, depending on the