What is the return policy?

When ordering from Bouncewear, you can return products up to 14 days after receiving your order.


To qualify for a return the product need to be in perfect, unchanged condition and returned in its original packaging.


If you want to return any goods purchased on bouncewear.com, you need to inform us about this within 14 days from the day you received your order. The easiest way to do this is to use the Return Center. If you have any difficulties using the Return Center, do not hesitate to e-mail us at support@bouncewear.com with “Return” written as the subject, bear in mind that this might take longer then using the Return Center.


There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery
  • Any item we receive without any communication upfront or without using our Return Center.
  • Any goods purchased through our raffle website.


Once the return is started we will provide several options to take care of your return:

    - Refund

    - Refund in store credit

    - Exchange of product

Please note that the shipping costs for a return need to be paid by the customer, unless a proven faulty or defective article was received. Always add photos in the Return Center when this is the case.


When we’ve received and approved your return, we will issue a refund within 5-10 days. This means that we will refund any and all payments received from you related to your product, NOT including any fees or shipping.


Bear in mind to not stick the return label or any other tape directly on the shoe box. Please reuse the packing that you received the product in.


With clothing returns, make sure all tickets remain on the item.


RETURN ADDRESS FRANCE

Bouncewear Montpellier

21, Rue Marcel Carné

34970 Lattes-Montpellier - France


RETURN ADDRESS LUXEMBOURG

Bouncewear Luxembourg

Rue Nennig 1

2214 Luxembourg - Luxembourg


RETURN ADDRESS BELGIUM/REST OF THE WORLD

Bouncewear Wilrijk

Boomsesteenweg 243-245

2610 Wilrijk - België


Products you purchased online can NOT be exchanged or returned in any of our stores without requesting the return online beforehand.

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