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Are your stores open?
Is it safe to visit the stores?
Are you accepting online orders and is my order impacted by Covid-19?
Orders and Returns
Do I have to register to buy online and why?
How to create an account?
How to change account details?
How do I reset my account password?
I can’t login to my account, help?
I made a mistake. Can I change my order?
What payment methods do you accept?
I never received a confirmation email. What should I do?
How can I track my order?
How can I return?
What is the return policy?
Can I return my order in a Bouncewear Store?
What is the return address?
What shipping carrier is being used?
How will I receive my order?
Can I have my order shipped to a store or pick-up location?
Do you ship outside of Europe?
Tracking my order
How long will it take to receive my order?
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My order was never delivered, what do I do?
How to file a claim for a missing or lost package?
Shipping rates & customs
Do you offer free shipping?
Who pays for international import taxes?
Gifts and coupons
Bouncewear - Your basketball specialty store
Terms and conditions
Terms & Conditions
Right of withdrawal
How long do I have product warranty?
Can i check if a product is available in a certain store?
Sizing charts and info
How to measure?
How to measure for the right shoe fit?
How to measure for the right clothing fit?